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Establezca políticas de acuerdo a nivel de servicio (SLA) y flujos de trabajo de notificación multicanal para realizar un seguimiento de objetivos de resolución y mantener a los representantes de TI actualizados sobre eventos clave críticos.
| Disponible en: Lightning Experience |
| Disponible en: Ediciones Enterprise, Performance y Unlimited con Agentforce IT Service. |
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