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Stabilire policy sui contratti sui livelli di servizio (SLA) e flussi di lavoro di notifica multicanale per tenere traccia degli obiettivi di risoluzione e mantenere aggiornati i rappresentanti IT sugli eventi critici dei punti salienti.
| Disponibile nelle versioni: Lightning Experience |
| Disponibile in: Enterprise Edition, Performance Edition e Unlimited Edition con Agentforce IT Service. |
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