Upprätta policyer för servicenivåavtal (SLA) och arbetsflöden för flerkanalsnotiser för att följa lösningsmål och hålla IT-representanter uppdaterade om viktiga milstolpehändelser.
| Tillgängliga i: Lightning Experience |
| Tillgängliga i: Enterprise, Performance och Unlimited Editions med Agentforce IT Service. |
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