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Configure políticas de acuerdo de nivel de servicio (SLA) para definir expectativas de nivel de servicio. Las políticas de SLA realizan un seguimiento de los objetivos de resolución y garantizan tiempos de respuesta de asistencia coherentes para usuarios en Gestión de servicios de TI.
| Disponible en: Lightning Experience |
| Disponible en: Ediciones Enterprise, Performance y Unlimited con Agentforce IT Service. |
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