Määritä palvelutasosopimusten (SLA) käytännöt määrittääksesi palvelutasojen odotuksia. Palvelutasosopimuskäytännöt seuraavat ratkaisutavoitteita ja varmistavat, että IT Service Management -käyttäjien tukivastausajat ovat yhdenmukaisia.
| Käytettävissä: Lightning Experiencessa |
| Käytettävissä: Enterprise Edition-, Performance Edition- ja Unlimited Edition -versioissa Agentforce IT Service -palvelun avulla. |
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