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Configurez des stratégies d'accord de niveau de service (SLA) pour définir les attentes en niveau de service. Les stratégies d'accord de niveau de service suivent les objectifs de résolution et garantissent des temps de réponse de support cohérents pour les utilisateurs dans Gestion du service TI.
| Disponible avec : Lightning Experience |
| Disponible avec : éditions Enterprise, Performance et Unlimited avec Agentforce IT Service. |
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