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Impostare policy sui contratti sui livelli di servizio (SLA) per definire le aspettative sui livelli di servizio. Le policy sui contratti sul livello di servizio tengono traccia degli obiettivi di risoluzione e garantiscono tempi di risposta dell'assistenza coerenti per gli utenti di Gestione servizi IT.
| Disponibile nelle versioni: Lightning Experience |
| Disponibile in: Enterprise Edition, Performance Edition e Unlimited Edition con Agentforce IT Service. |
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