詳細情報:
IT サービス管理のサービスレベル契約ポリシーの設定
サービスレベル契約 (SLA) ポリシーを設定して、サービスレベルの期待を定義します。SLA ポリシーでは、解決目標を追跡し、IT サービス管理のユーザーの一貫したサポート応答時間を確保します。
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