위치:
IT 서비스 관리에 대한 서비스 수준 계약 정책 설정
서비스 수준 계약(SLA) 정책을 설정하여 서비스 수준 기대치를 정의합니다. SLA 정책은 해결 목표를 추적하고 IT 서비스 관리 사용자의 일관된 지원 응답 시간을 보장합니다.
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