Stel beleid voor serviceniveau-overeenkomsten (SLA's) in om verwachtingen voor serviceniveaus te definiëren. SLA-beleidsvormen houden oplossingsdoelen bij en zorgen voor consistente ondersteuningsresponstijden voor gebruikers in IT Service Management.
| Beschikbaar in: Lightning Experience |
| Beschikbaar in: Enterprise, Performance en Unlimited Edition met Agentforce IT Service. |
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