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Configure políticas de acordo de nível de serviço (SLA) para definir expectativas de nível de serviço. As políticas de SLA rastreiam metas de resolução e garantem tempos de resposta de suporte consistentes para usuários no Gerenciamento de serviço de TI.
| Disponível em: Lightning Experience |
| Disponível em: Edições Enterprise, Performance e Unlimited com o Serviço de TI Agentforce. |
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