Настройка политик договоров об уровне обслуживания для управления ИТ-услугами
Настройте политики соглашений об уровне обслуживания (SLA) для определения ожиданий уровня обслуживания. Политики SLA отслеживают цели решения и обеспечивают последовательное время ответа поддержки для пользователей в управлении ИТ-службами.
Требуемые версии
Доступно в версиях: Lightning Experience
Доступно в версиях: Enterprise, Performance и Unlimited Edition с Agentforce IT Service.
Введите строку «Управление SLA» в поле «Быстрый поиск» меню «Настройка» и выберите пункт «Параметры».
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