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Soft-reserve inventory items and create fulfillment orders directly from your service request workflow. Review recommendations generated by AI agents to route hardware efficiently while maintaining oversight.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
| User Permissions Needed | |
|---|---|
| IT Fulfiller: | Hardware Asset Management, AND Read and Write on Service Requests |
| Inventory Manager: | Hardware Asset Management, AND Read and Write on Fulfillment Orders |
When Proactive Assistance is enabled, the agent evaluates inventory and delivery requirements to recommend optimal sourcing paths.
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