Submit a request through the Agentforce Employee Portal to return or refresh your
company-issued hardware. This process routes your equipment correctly and updates inventory
records.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
User Permissions Needed
To access Agentforce Employee Portal:
AI for Employee Portal permission set license and Use AI in Employee
Portal user permission
From Agentforce Employee Portal, find and select
Unified Catalog.
Select Hardware Requests or search for a specific return
template, such as Request Device Return.
Select your assigned asset from the list of equipment.
Provide the required details:
Reason: Enter a business justification or select a return reason.
Requested Date: Specify when you plan to return the hardware.
Select Submit.
Monitor the My Tickets tab for status updates and return
instructions. You'll receive notifications via email, Slack, or Microsoft Teams with
shipping labels or drop-off details after an IT fulfiller processes your request.
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