Limitazioni per i modelli di processo di assistenza
I modelli di processo di assistenza standard e i modelli di flusso associati sono disponibili solo in inglese.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: Enterprise Edition, Performance Edition e Unlimited Edition con Agentforce IT Service.
Vincoli di denominazione dei processi di servizio
Le etichette degli elementi del flusso, i nomi API, le descrizioni e i nomi delle variabili creati manualmente non supportano la localizzazione. A causa dei vincoli dei metadati, è possibile accedere ai seguenti modelli standard di Gestione dei servizi IT solo in inglese:
Richiesta nuovo hardware
Reclamo
Aggiornamento
Dispositivo smarrito
Problema hardware
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