Standard service process templates and their associated flow templates are available only in English.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Service Process Naming Constraints
Flow element labels, API names, descriptions, and manually created variable names don't
support localization. Because of metadata constraints, you can access these standard IT
Service Management templates only in English:
New Hardware Request
Reclaim
Refresh
Lost Device
Hardware Issue
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