Fulfill routine IT service requests, such as system access and hardware provisioning. Transition from standard cases to purpose-built service requests to simplify hardware lifecycle workflows. Centralize tracking on service requests to help admins manage inventory updates, track physical movements, and maintain an audit trail.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Service Requests for IT Asset Management Employees initiate routine IT service delivery workflows directly through self-service portal channels for system access and hardware provisioning.
Request New Hardware Request internal IT devices like laptops, monitors, or phones through the self-service portal. This process automatically generates a service request record for the IT fulfillment team to process and distribute your device.
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