You are here:
Track Hardware Asset Activities
Track hardware lifecycle events chronologically on a central timeline to monitor physical inventory changes. Maintaining a detailed asset transaction log simplifies compliance audits. It also preserves an immutable chain of custody and resolves data conflicts across systems.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
Operational Value
Asset activity tracking provides a continuous timeline across hardware inventory locations. Tracking these state changes makes sure that your organization completes critical compliance and reporting workflows:
- Maintain a Clear Chain of Custody: Log users who create or update asset records manually during inventory transfers, bulk updates, and user assignment cycles.
- Consolidate Field Tracking Profiles: Group multiple individual field adjustments under a single parent operational event, such as a device deployment or retirement.
- Isolate Systemic Data Conflicts: Audit structural field modifications initiated by automated Configuration Management Database (CMDB) data rules to surface unauthorized hardware configurations.
Lifecycle Management Workflows
The timeline generates entry logs when a hardware asset advances through operational stages:
- Fulfillment Orders: Track product items as they transition through provisioning milestones. The framework logs tracking data when assets bind to fulfillment order line items. It also logs data when items are reserved during configuration staging or are assigned.
- Return Orders: Capture hardware reclamation and technical upgrade paths. The system writes transition entries when devices shift from active assignment to a pending reclamation status, enter shipping routes, or check back into an inventory location.
- Product Transfers: Record bulk or singular asset moves between locations. The system logs exact transfer states. It also updates location field paths as items exit a source stockroom and enter a destination environment.
- Disposal Orders: Provide a verifiable audit record for end-of-life hardware dispatched to specialized recycling vendors. This framework maps retired devices to predefined disposal methods, logs decommissioning statuses, and records verification milestones when you upload a certificate of disposal.
Asset and Configuration Item Synchronization
Maintain data alignment by tracking field-level data exchanges between asset records and corresponding CMDB configuration items. Automated synchronization tracking flags field updates triggered by background scanning rules to differentiate network detection updates from manual admin adjustments.
