Overvåg statussen for dine hardwareanmodninger i realtid. Hold dig opdateret gennem automatiserede adviseringer.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
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AI for medarbejderportal
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Indsendelse af en hardwareanmodning, en opdatering eller en tilbagekaldelse udløser en serviceanmodning. Spor denne anmodning gennem dens livscyklus for at overvåge forsendelse eller godkendelsesopdateringer.
Åbn Agentforce-medarbejderportalen.
Vælg Mine billetter.
Find din hardwareanmodning på listen, og gennemse dens aktuelle status.
Bemærk Tjenesteanmodninger følger en forenet statuslivscyklus:
Indsendt: Systemet modtager din anmodning og venter på gennemgang.
Godkendt: En manager eller administrator godkender anmodningen.
Tildelt: En it-fuldfører administrerer din anmodning.
In Progress (I gang): IT kører din hardware eller forbereder forsendelsen.
Udført: IT leverer dit hardware eller behandler returneringen.
Adviseringer
Se efter adviseringer i realtid i mail, Slack eller Microsoft Teams. Systemet sender automatisk opdateringer, når en administrator godkender, afviser, sender eller bevarer din anmodning.
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