Monitor the real-time progress of your hardware requests. Stay updated through automated
notifications.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Permissions Required
Permission set license
AI for Employee Portal
User permission
Use AI in Employee Portal
Submitting a hardware request, refresh, or reclaim triggers a service request. Track this
request through its lifecycle to monitor shipping or approval updates.
Open the Agentforce Employee Portal.
Select My Tickets.
Find your hardware request in the list and review its current
Status.
Note Service requests follow a unified status lifecycle:
Submitted: The system receives your request and awaits review.
Approved: A manager or admin authorizes the request.
Assigned: An IT fulfiller manages your request.
In Progress: IT sources your hardware or prepares the shipment.
Completed: IT delivers your hardware or processes the return.
Notifications
Check for real-time notifications in email, Slack, or Microsoft
Teams. The system automatically sends updates when an admin approves, rejects, ships,
or holds your request.
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