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Use the IT Service Calendar
After admins configure event types, IT teams schedule and track events on the calendar.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
| User Permissions Needed | |
|---|---|
| To view change requests on the IT Service Calendar: | View access on Change Request |
| To view releases on the IT Service Calendar: | View access on Release |
- From the App Launcher, find and select IT Service Calendar.
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Create an event on the calendar.
- Click New Event.
- Enter an event name and select an event type.
- If necessary, add a description and assign the event to a user.
- Enter the start and end date and time.
- To schedule an event that spans the entire day instead of specifying start and end times, select All-Day Event.
- Save your changes.
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Use the Calendar Controls panel to filter the view.
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For predefined events, filter by Event Type.
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For change requests, filter by Type, Priority, Status Code, Status, or Category.
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For releases, filter by Release Type, Status, or Priority.
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- To view event details, click an event block on the calendar.
Each time you create a change request or a release, a corresponding event is automatically created on the IT Service Calendar. Click an event to view its details.
![[it service calendar]](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-262-0-0-production-enus/d957c1c3-bfb2-46d3-9499-a6989da140b0/it_service/images/it_srvcs_it_service_cal.png)
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