Manage IT change requests, releases, business moratoriums, maintenance windows, and
holidays in a single, color-coded calendar. The IT Service Calendar automatically creates events
for new change requests and releases to help teams plan efficiently and avoid scheduling
conflicts.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Set Up Event Types for the IT Service Calendar Admins define event types, such as maintenance windows or moratoriums, to schedule and track on the IT Service Calendar. Multiple events of the same type can be created and managed by your IT team.
Use the IT Service Calendar After admins configure event types, IT teams schedule and track events on the calendar.
Track Releases and Change Requests on the IT Service Calendar The IT Service Calendar helps teams effectively track and manage releases and change requests. This centralized view helps prevent conflicts and ensures timely deployment of critical updates.
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