SLA-politik for ændringsanmodning for it-tjenester
Standard Support for ændringsanmodning-SLA-politikken gælder for ændringsanmodningsregistreringer i standardarbejdstider, styret af berettigelsen Ændringsanmodninger. Denne politik træder i kraft ved oprettelse af ændringsanmodningsregistrering. Det primære fokus for denne politik er milepælen Bekræftelse af ændring.
EditionsHeading
Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Handlingstype
Milepæl
SLA-udløsertid
Fuldførelseskriterier
Annulleringskriterier
Nødstilfælde
Bekræftelse af ændring
4 timer
Status er ikke Ny
Ændringstype er ikke en nødsituation
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