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IT 服务的变更请求的 SLA 策略
变更请求标准支持 SLA 策略适用于默认工作时间的变更请求记录,由变更请求权利管理。此策略将在创建变更请求记录时生效。此策略的主要重点是确认变更重大事件。

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变更请求标准支持 SLA 策略适用于默认工作时间的变更请求记录,由变更请求权利管理。此策略将在创建变更请求记录时生效。此策略的主要重点是确认变更重大事件。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |
| 操作类型 | 重大事件 | SLA 触发时间 | 完成标准 | 取消条件 |
|---|---|---|---|---|
| 紧急 | 确认更改 | 4 小时 | 状态不是新建 | 更改类型不是紧急 |

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