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            Conduct Change Risk Assessment for IT Services

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            Conduct Change Risk Assessment for IT Services

            Conduct a risk assessment to understand the potential impact of a change before you implement it. By evaluating factors such as urgency, scope, and affected systems, your team can make informed decisions to minimize disruptions and protect service quality.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            User Permissions Needed
            To access Risk Assessment questionnaire: Complete Change Risk Assessments
            1. From the Change Request Record page, go to the Risk Evaluation tab.
            2. Click Start to start the evaluation.
            3. On the Risk Evaluation Questionnaire page, answer the questions and click Next.
            4. Answer the questions on next page and click Next.
              You can review the calculated risk level and risk score on the Risk Score card.
            5. To retake the questionnaire, click Retake in the Risk Evaluation tab.
             
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