Loading
メール配信ドメイン検証状況の確認方法のご案内続きを読む
ただいま大変多くのお問い合わせをいただいており、ご連絡までにお時間を頂戴しております続きを読む
目次
絞り込み条件 (0)追加
絞り込み条件を選択

          結果がありません
          結果がありません
          検索のヒントをいくつかご紹介します

          キーワードの入力ミスがないか確認する。
          より一般的な検索語を使用する。
          絞り込み条件を減らして、検索範囲を広げる。

            Salesforce ヘルプ全体を検索
            Salesforce ヘルプ全体を検索
            Change Risk Assessment for IT Services

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce IT Service

            Change Risk Assessment for IT Services

            In Agentforce IT Service, change risk assessment is an automated process that calculates a risk score for a change request. This score is based on a combination of change request attributes, such as Impact, Urgency, Schedule Lead Time, and Change Type, and a predefined questionnaire. Based on the score, a corresponding risk level and a risk score is assigned. This provides an objective way to calculate risk and can be edited to meet your organization’s needs.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            How It Works

            The process is orchestrated by three important Salesforce components that work together to calculate a risk score and assign a risk level.

            • Screen Flow: This is the user-facing component that guides the user through the risk assessment questionnaire. It captures the user’s answers and passes them, along with the change request ID, to the Expression Set for processing.
            • Expression Set: This is the calculation engine. It takes the information from the Screen Flow and the change request record to apply a weighted formula. This formula generates a risk score.
            • Decision Table: This component takes the risk score from the Expression Set and maps it to a predefined risk level. It compares the score against a series of predefined ranges to return the corresponding risk level.
             
            読み込み中
            Salesforce Help | Article