GestiĆ³n de etapas para solicitudes de cambio en servicios de TI
Defina y gestione etapas, transiciones y tareas para solicitudes de cambio para estandarizar procesos de cambio y mejorar la ejecuciĆ³n.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance y Unlimited con Agentforce IT Service.
Definiciones de etapa para tipos de cambio Utilice plantillas de etapas predefinidas para cambios de emergencia, estƔndar y normales para aplicar las etapas, transiciones y tareas correctas para cada tipo de cambio.
Configurar GestiĆ³n de etapas para solicitudes de cambio en servicios de TI Cree definiciones de etapa a partir de plantillas de gestiĆ³n de cambios para guiar a su equipo por todo el ciclo de vida de una solicitud de cambio. Este proceso garantiza que cada cambio se implemente sin problemas y sigue un flujo de trabajo estandarizado de principio a fin.
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