Gestion des phases des demandes de modification dans les services informatiques
Définissez et gérez les étapes, les transitions et les tâches des demandes de modification afin de standardiser les processus de modification et d'améliorer l'exécution.
Éditions requises
Disponible avec : Lightning Experience
Disponible avec : éditions Enterprise, Performance et Unlimited avec Agentforce IT Service.
Définitions d'étape pour des types de modification Utilisez des modèles d'étape prédéfinis pour les modifications d'urgence, standard et normales afin d'appliquer les étapes, les transitions et les tâches appropriées à chaque type de modification.
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