跟踪配置项目 (CI) 如何与 IT 服务记录相关联，例如事件、问题和变更请求。使用受影响和受影响的 CI 引用来改善上下文、加快解决速度并减少服务中断。
所需的 Edition
适用于：Lightning Experience
适用于：Enterprise、Performance 和 Unlimited Editions，带有 Agentforce IT Service，启用了 CMDB 和服务图表。
当配置管理数据库 (CMDB) 与事件、问题、变更和发布记录集成时，支持团队可以直接从这些记录中引用相关的配置项目。引用显示为受影响的 CI 和受影响的 CI，从实时 CMDB 数据中填充。
将 CI 与 IPCR 记录相关联有助于团队跟踪中断的来源，了解依赖性，并在采取行动之前评估风险。在启用 CMDB 并配置相关权限后，受影响的 CI 面板会显示在 ITSM 记录中。
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