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            CMDB Enterprise

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            CMDB Enterprise

            The CMDB Enterprise license enables organizations to manage enterprise Configuration Items (CIs) and applies usage-based metering for qualifying configuration items.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service that have CMDB and Service Graph enabled.

            Enterprise Configuration Items

            Enterprise CIs represent any configuration item that isn’t an end-user endpoint. Servers, cloud resources, application services, and network devices are considered Enterprise CIs.

            Enterprise CI Metering

            CMDB meters active enterprise configuration items. A configuration item is considered active if it's been created or updated within the last 90 days.

            Enterprise CI Metering Categories

            The table describes how configuration item (CI) categories are classified for CMDB enterprise metering:

            CI Category Description Metered Examples
            End-User endpoints Any CI under Compute that isn’t a server or a descendant of the server CI Type. No Windows host, Mac host, mobile device, mobile phone, or tablet
            Component CIs Secondary CI Types that exist as associations to parent CI types. No Installed software, network adapter components, or storage disk
            Enterprise CIs Any CI that isn’t an end-user endpoint is an enterprise CI Yes Servers, cloud resources, or network devices
            Important
            Important
            • Custom CI types created under the end-user endpoints are also treated as end-user compute devices.
            • Custom CI Types created under enterprise CIs are also classified as enterprise CIs.
             
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            Salesforce Help | Article