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            Export Configuration Items

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            3. Agentforce IT Service

            Export Configuration Items

            Export filtered configuration items (CIs) to a CSV file for external use and operational workflows. Apply list view filters to export only the required CIs and download completed export files from the Export History tab. Use exported files for reporting, analysis, migrations, and operational reviews.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service that have CMDB and Service Graph enabled.
            User Permissions Needed
            To export configuration items: IT Service Configuration Item Reader
            Important
            Important
            • CMDB supports exporting configuration items (CIs) only in CSV format.
            • Exported files include attributes from the base CI type only. Exported files don’t include attributes for derived CI types.
            • A single export file supports up to 100,000 CIs. If the number of CIs exceeds 100,000, CMDB exports only the first 100,000 CIs to the file.
            1. From the App Launcher, find and select CMDB and Service Graph.
            2. In the navigation panel, select Configuration Items and then All Configuration Items.
            3. If required, configure the list view before exporting by applying filters and selecting the fields to display in the list view.
            4. Click Export CI.
            5. Click Download.
              The export process begins.
            6. In the navigation panel, select CMDB under Administration, and then select CI Imports and Exports.
            7. Select the Export History tab.
            8. Download the exported CSV file if the export status is completed.
             
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