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            Configuration Item Relationships and Service Graphs in CMDB

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            Configuration Item Relationships and Service Graphs in CMDB

            A configuration item (CI) relationship defines how assets in your Configuration Management Database (CMDB) interact with each other. The service graph visualizes the relationships to show how systems are connected and where dependencies exist. Together, they help you monitor infrastructure health, analyze impact, and troubleshoot issues faster by understanding how assets work together across your IT landscape.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service that have CMDB and Service Graph enabled.
            • Define Configuration Item Dependencies with Relationships
              Configuration Item (CI) relationships connect configuration items to show how they interact or depend on each other. CI relationships help define real-world dependencies between hardware, software, cloud resources, and services.
            • Visualize Configuration Item Relationships with Service Graph
              Use Service graph to view how a Configuration Item (CI) connects to other assets across your IT landscape. The visual map helps teams assess impact, identify dependencies, and troubleshoot issues faster. You can also use predefined or custom service graph layouts to focus on specific perspectives of a service.
             
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            Salesforce Help | Article