Capture a compliance gap as a Compliance Issue so you can track it through remediation
to closure. Specify the severity, type, and owner, and apply an entitlement to drive the
resolution timeline.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
User Permissions Needed
To create a Compliance Issue:
Compliance Admin permission set
From the App Launcher, find and select IT Compliance.
Open Compliance Issues from the navigation menu.
Click New.
Enter details for the Compliance Issue, such as a Title, Description, Issue Status, Issue
Owner, to capture all the necessary information to summarize the gap.
Choose a Severity of Critical, High, Medium, or Low. Severity drives
SLA escalation behavior.
Choose a Type that matches the source of the gap, such as Policy,
Regulations, Control, Audit, Process, or Incident.
In the Date Information section, set Identified Date to when the gap
was discovered and optionally set a Due Date to represent a target
resolution date.
In the Entitlement Process section, search for and select an
Entitlement to apply an SLA policy to this issue.
Click Save.
Attach the proof that supports the gap from the Notes and
Files related lists on the issue record.
Examples include screenshots of the vulnerability, audit logs, system reports, or
documentation of the non-compliance. This is the evidence that supports that the issue or gap
exists. The evidence that supports remediation is added later, on the individual tasks of the
action plan.
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