Loading
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Set Up Policy Management Features for IT Compliance

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce IT Service

            Set Up Policy Management Features for IT Compliance

            Configure the foundational settings required to translate regulatory requirements into actionable internal standards. Set up the policy framework by enabling authoring tools, integrating with Microsoft 365 for document collaboration, and configuring the communication channels used to distribute policies and track employee acknowledgments.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • Set Up Policy Management for IT Compliance
              Enable Policy Management to manage the policy lifecycle from drafting to publication. Quickly configure core features, including AI-assisted authoring and automated lifecycle governance.
            • Set Up Policy Management with Microsoft 365 for IT Compliance
              Integrate Salesforce with Microsoft 365 to draft and sync policies between the two systems while maintaining centralized governance. Use a guided setup to configure the connection and enable AI-assisted authoring in Microsoft Word. The Microsoft 365 integration allows users to author policies in a familiar environment while ensuring Salesforce remains the system of record.
            • Configure Microsoft 365 Integration for IT Compliance
              Configure the link between Salesforce, Microsoft Azure, and SharePoint to enable policy authoring in Microsoft Word. This guided setup serializes the setup process so you can enable everything sequentially, from credentials to external document storage without any errors.
            • Set Up Policy Communications for IT Compliance
              Enable Policy Communications to distribute organizational policies and track employee attestations. Configure the portal interface and set up notification services to streamline the process for your campaigns.
             
            Loading
            Salesforce Help | Article