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            Agentic IT Service Desk

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            Agentic IT Service Desk

            Centralize and manage IT service records, such as incidents, problems, and change requests from a single, unified workspace by using the Agentic IT Service Desk app. Optimize productivity for fulfillers and managers with enhanced collaboration from a single console. Streamline operations and resolve issues without needing to switch apps by providing quick access to key information.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            The Agentic IT Service Desk console is equipped with several features to support daily IT service operations:

            • Integrated View: Manage all IT service operations from a holistic view, which streamlines your workflow and minimizes application switching.
            • Comprehensive Record Details: Access comprehensive details to support informed decision-making, such as incident details, requester information, and asset dependencies.
            • Faster Issue Resolution: Accelerate issue resolution with integrated knowledge articles and improve efficiency in your issue resolution processes.
            • Key Features of the Agentic IT Service Desk Console
              The Home page of the Agentic IT Service Desk is the main landing page after you log in. The console helps IT managers and fulfillers get the most important information when they start their day, and gives them quick access to key components through the navigation menu and other widgets.
             
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            Salesforce Help | Article