Data 360 og Analytics for IT Service gir kraftig innsikt i IT-driften ved å benytte omfattende datainnsamling og avanserte analyseverktøy. Det gjør råtjenestedata om til handlingsintelligens, slik at du kan identifisere trender, måle ytelse og optimalisere Agentforce IT Service-prosessene for økt effektivitet og forbedret tjenestelevering.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Koble Agentforce IT-tjeneste til Data 360 Harmoniser IT-tjenestedata i sanntid ved å koble Agentforce IT Service til Data 360. Datasettet for IT-tjenester gir deg en god start med forhåndsdefinerte datastrømmer og søkeindekser.
Analytics for Agentforce IT-tjeneste Overvåk ytelse, identifiser trender og ta datadrevne beslutninger med Agentforce IT Service Analytics-kontrollpaneler. Disse Tableau-drevne kontrollpanelene gir IT-lederne og serviceteamene dataene de trenger for kontinuerlig forbedring.
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