Data 360 and Analytics for IT Service provides powerful insights into your IT
operations, leveraging comprehensive data collection and advanced analytical tools. It
transforms raw service data into actionable intelligence, enabling you to identify trends,
measure performance, and optimize your Agentforce IT Service processes for greater efficiency
and improved service delivery.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Connect Agentforce IT Service with Data 360 Harmonize your IT service data in real time by connecting Agentforce IT Service with Data 360. The IT Service Data Kit gives you a head start with predefined data streams and search indexes.
Analytics for Agentforce IT Service Monitor performance, identify trends, and make data-driven decisions with Agentforce IT Service Analytics Dashboards. These Tableau-powered dashboards give your IT leaders and service teams the data they need for continuous improvement.
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