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            Create a Knowledge Search Index for Agentforce IT Service

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            3. Agentforce IT Service

            Create a Knowledge Search Index for Agentforce IT Service

            The Knowledge search index is designed to enable AI agents and support teams to search for relevant knowledge articles and self-service content. Unlike the other indexes, the Knowledge search index isn't deployed with the data kit. You must create it separately using the Agent Force Data Library.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited and Developer Editions with Agentforce IT Service and Data 360
            User Permissions Needed
            To use Data 360 for Agentforce IT Service:

            Salesforce org: System Administrator

            AND

            Data 360 org: Data Cloud Admin
            1. From Setup in the Quick Find box, search for and navigate to the Agent Force Data Library.
            2. Click New Library.
            3. Enter the Name and the API Name and click Next.
            4. Select Knowledge as the Data Type and fill the Identifying Fields and Content Fields section.
            5. Go to Knowledge Settings and enable Use Public Knowledge Articles.
            6. Save your changes.
             
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            Salesforce Help | Article