Agentforce IT ServiceとData 360を有効にすると、組織に自動的にインストールされる統合パッケージの一部として、データモデルオブジェクト(DMO)にアクセスできます。一部のデータモデルオブジェクトは組織で Agentforce IT Service が有効になっている場合にのみ使用できますが、統合パッケージの他のオブジェクトは、IT サービスビジネスのサポート、Knowledge、および運用情報のモデル化にも使用できます。
必要なエディション
使用可能なインターフェース: Lightning Experience
使用可能なエディション: Agentforce IT Service が付属する Enterprise Edition、Performance Edition、および Unlimited Edition。
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