Knowledge 検索インデックスは、外部 Knowledge Management System のデータにインデックスを付けるために特別に設計されています。これにより、AIエージェントは関連するKnowledge記事やセルフ サービス コンテンツを検索して取得し、ケースを回避して迅速なサポートを提供できます。このインデックスは、Agent Force データライブラリを使用して個別に設定する必要があります。
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