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            Set Up Data 360 for Agentforce IT Service

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            1. Salesforce Help
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            3. Agentforce IT Service

            Set Up Data 360 for Agentforce IT Service

            Set up Data 360 for your IT Service business and configure settings that help users work with the IT Service Data Kit.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited and Developer Editions with Agentforce IT Service and Data 360
            User Permissions Needed
            To use Data 360 for Agentforce IT Service:

            Salesforce org: System Administrator

            AND

            Data 360 org: Data Cloud Admin
            Review and complete all steps mentioned in the Salesforce Data 360 documentation.
            1. Turn On Data 360.
            2. Plan your Data 360 strategy.
            3. Manage Data 360 users.
            4. Manage access with Data 360 permission sets.
            5. Manage data spaces.
            6. Set up the Salesforce CRM connector.
             
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            Salesforce Help | Article