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管理 Discovery 客服人员
从单个页面监控和配置发现代理,以保持资产数据最新和配置管理数据库 (CMDB) 同步。查看已安装的客服人员,设置他们报告的频率,并卸载不再需要的客服人员。

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从单个页面监控和配置发现代理,以保持资产数据最新和配置管理数据库 (CMDB) 同步。查看已安装的客服人员,设置他们报告的频率,并卸载不再需要的客服人员。
| 适用于:Lightning Experience |
| 适用于:Enterprise、Performance 和 Unlimited Editions, 带有 Agentforce IT Service, 启用了 Discovery。 |
下表描述了可用于管理客服人员的主要功能:
| 功能 | 描述 |
|---|---|
| 客服人员列表 | 显示安装了发现代理的所有设备。包括主机名、操作系统、版本、上次扫描时间、上次签入和状态等详细信息。使用此列表监视连接的客服人员,并验证跨环境的安装状态。 |
| 客服人员设置 | 配置发现代理扫描更新并将其发送到 CMDB 的频率。使用此选项根据资产更改的频率调整扫描频率。较短的时间间隔提供近乎实时的更新,而较长的时间间隔减少了网络负载。 |

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