Einstein for IT Servicesを使用してKnowledge Creationを設定し、チームが生成AIを使用してコンテキストに応じたKnowledge記事のドラフトを作成できるようにします。インシデントと問題の定義済みプロンプトを確認し、会社のニーズに合わせて変更します。変更要求のプロンプトテンプレートを作成します。
必要なエディション
使用可能なインターフェース: Lightning Experience
使用可能なエディション: Agentforce IT Service が付属する Enterprise Edition および Unlimited Edition。
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