Configure Knowledge Creation with Einstein for IT Services
Set Up Knowledge Creation with Einstein for IT Services so your team can draft
contextual knowledge articles using generative AI. Review the predefined prompts for incidents
and problems and make changes according to your company's needs. Create a prompt template for
change request.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, and Unlimited Editions with Agentforce IT
Service.
Predefined Prompt Templates for Einstein Knowledge Creation for IT Services Default prompt templates for Knowledge Creation help your IT teams draft contextual knowledge articles swiftly and consistently. The templates define how a large language model (LLM) generates content by specifying the article's structure, instructions, and source data.
Modify Existing Knowledge Creation Prompt Templates for IT Services Customize the default prompt templates for creating knowledge articles to align with your company's needs. You can modify any part of the template, from the fields it populates to the instructions it gives the large language model (LLM).
Create Knowledge Creation Prompt Template for Change Requests Enable your IT teams to easily create contextual knowledge articles from a change request record by using generative AI. Use this template to define how Einstein generates content for change request-related articles.
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