Messaging Service Channel for IT Service Employees
Offer a way for your employees to connect with an Agentforce agent from the self-service
portal for immediate assistance. Use the Salesforce Go automation to speed up the setup process
for Enhanced Chat embedded messaging. Then, complete the remaining steps manually to deploy the
messaging service channel to the employee portal.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Give Employees Access to Enhanced Chat for IT Services Assign the required permissions to your employee users so they can chat with the IT Service Employee Agentforce agent using embedded messaging on the self-service portal.
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