직원이 셀프 서비스 포털에서 Agentforce 에이전트와 연결하여 즉시 도움을 받을 수 있는 방법을 제공합니다. Salesforce Go 자동화를 사용하여 고급 채팅 내장형 메시지의 설정 프로세스를 가속화합니다. 그런 다음, 남은 단계를 수동으로 완료하여 직원 포털에 Messaging 서비스 채널을 배포합니다.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Agentforce IT 서비스가 포함된 Enterprise, Performance 및 Unlimited Edition.
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