Tilby ansatte en måte å kontakte en Agentforce på fra selvbetjeningsportalen for å få umiddelbar hjelp. Bruk Salesforce Go-automatiseringen til å øke hastigheten på oppsettprosessen for innebygde meldinger for Forbedret chat. Utfør deretter de resterende trinnene manuelt for å distribuere meldingstjenestekanalen til den ansatte portalen.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Gi ansatte tilgang til forbedret chat for IT-tjenester Tildel de nødvendige tillatelsene til de ansatte brukerne slik at de kan chatte med IT Service Employee Agentforce ved bruk av innebygde meldinger i selvbetjeningsportalen.
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