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            Messaging Service Channel for IT Services

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            3. Agentforce IT Service

            Messaging Service Channel for IT Services

            Set up a messaging service channel for IT services so your employees can chat with Agentforce in real time by using the self-service portal. The IT Service Employee agent can help find resources, resolve issues, and provide assistance to your employees conversationally and reduce the ticket load for your IT support team.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • Messaging Service Channel for IT Service Employees
              Offer a way for your employees to connect with an Agentforce agent from the self-service portal for immediate assistance. Use the Salesforce Go automation to speed up the setup process for Enhanced Chat embedded messaging. Then, complete the remaining steps manually to deploy the messaging service channel to the employee portal.
             
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            Salesforce Help | Article