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Enable Agentforce IT Service

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Enable Agentforce IT Service

Turn on IT Service Enablement in Salesforce Go to make the Agentic IT Service Desk app available and unlock setup for other Agentforce IT Service features.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
User Permissions Needed
To turn on IT Service Enablement:

View Setup and Configuration

AND

Customize Application

IT Service Enablement is the first step in setting up Agentforce IT Service. Turn it on before you assign permission sets or configure other features.

Note
Note For some orgs that have migrated to the Winter '27 release, the Agentic IT Service Desk app or IT Service features won't be available until you turn on IT Service Enablement.
  1. Select Salesforce Go from the gear menu or from the main Setup menu.
  2. Search for and select IT Service Enablement.
  3. Click Get Started.
  4. In the Turn on IT Service Enablement section, click Turn On.
  5. In the confirmation window, click Turn On.
    IT Service Enablement is on and IT Service features are ready to configure.

Assign the appropriate permission sets to your users. See Permission Sets for Agentforce IT Service. Then configure the Agentforce IT Service features that your company needs. See Configure IT Service Features and Feature Sets. To deploy core IT processes together, see Deploy the Agentforce IT Service Solution.

 
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