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Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Opsæt Enterprise Knowledge for it-tjenester Aktiver Enterprise Knowledge for at tilslutte din it-servicedesk til eksterne Knowledge. Brug Salesforce Go til at aktivere funktionen og derefter fuldføre konfigurationen på siden Forbedrede Knowledge.
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